Customer Service Information
Changes or Cancellations
- Please proofread carefully before submitting your order. You are responsible for the copy you send to us. Please check names and addresses carefully. Verify all information is complete and accurate before submitting your order.
- We ship your order via UPS or FedEx. Standard ground delivery generally takes about 1-4 days depending on which state you're in (see our Shipping page for more exact times). Express delivery is available for an additional fee.
- We will ship to any addresses in the continental United States. We can also ship to Alaska and Hawaii for an additional fee - please contact Customer Service for a shipping quote.
- Orders outside USA: We ship anywhere in the world - however you must first contact Customer Service for a shipping quote, stating what you want to order, how many, and the shipping address. For payment you will need either a credit card with US mainland billing address or with PayPal. Most of our overseas and Canada customers use PayPal. If you don't have a PayPal account it is easy to open one at PayPal.com
- UPS and FedEx cannot deliver to Post Office boxes. Please provide us with a physical street address for these carriers.
- For shipping options and costs please refer to our Shipping page
- We accept American Express, Discover, MasterCard and Visa credit cards and also PayPal. The security of your account numbers is assured. See our Privacy and Security information.
- All prices and payments are in U.S dollars.
- Colorado orders will include Colorado sales tax. This will be added to the total of your order.
- If you have credits posted to your account, they will be applied to your order before we calculate the total due. Credits are not redeemable for cash.
Changes or Cancellations
- Personalized Items: Your order begins processing automatically as soon as it is submitted. It will be placed into our production system within hours of its submission. We may be able to change or cancel your order before it is placed into production. You will receive an order verification email immediately after submitting your order. Please check it carefully. If you need to make changes to your order, you must notify us immediately. We can not make changes to, or cancel orders, for printed or personalized products, that have already been placed into our production system. You will be charged for the original order, as we will have expended labor and materials per your instructions.
- Non-personalized Items: Orders for off-the-shelf-items, which are not personalized can be changed or cancelled if they have not been shipped.
- To request an order be changed or cancelled, contact our Customer Service Department prior to your order being placed into our production system.
- Each order is individually processed by our trained staff. Please allow us the adequate production time needed to produce your order with the highest quality standards.
- Order Early: All orders are manufactured as quickly as possible, but heavy work volumes that occur from time to time may cause delays.
- Damage: If, upon receipt, you find that your order is damaged, please contact our customer service department immediately, by sending us an e-mail or by phone at (303) 444 6154. Any damage must be reported within ten (10) days of delivery. No allowances or credits will be given after this period.
- Returns: At Wedding Bell Invitations we want you to be absolutely satisfied with your purchase! So if any product does not meet your expectations, simply return it and we will issue you with a refund or exchange, provided the following conditions have been met:
1. The product has not been used. An exchange or refund can not be given for products that have been used or that have been damaged as a result of customer use or neglect.
2. The product is returned in its original packaging and this packaging has not been damaged.
3. You let us know within 10 days of receiving your order. After this 10 day period has elapsed we will accept returns only at our discretion. Any accepted returns will be subject to a 15% restocking fee. Any items for return are to be returned at the shipper's expense (with the exception of damaged items)
4. You enclose the original sales receipt. Photocopies are fine, but the essential thing is that you send the Invoice number of your order so we can credit it correctly to your account.
- Shipping charges are refundable only if we made an error in the original order. No allowances, refunds, credits, exchanges or other adjustments may be made for items unless you contact us within ten (10) days from receipt of your order. Please note that if you return an item that qualified originally for free shipping our actual shipping cost will be subtracted from your refund. Otherwise we take a considerable loss on the return.
- Once we have received your returned package we will refund your credit card the full amount of the items returned, less the shipping cost, which unfortunately we cannot recover.
- We work hard to ensure your complete satisfaction. Unfortunately, from time to time, despite our best efforts and intentions, errors do happen. If we make a mistake in your order we will replace the item or refund your money, without hesitation or argument. WeddingBellInvitations.com shall not be liable, in any way, for consequential or inconsequential damages or losses sustained, or aggravated, by any errors, omissions or delays in the manufacture or shipping of your order, except as defined within this statement.
We guarantee our products and accessory items to be free of manufacturing errors or product defects. Should we make an error in your original copy, or written instructions, we will replace your item, free of charge, if notified within ten (10) days of receipt of your order.