Returns Policy

We recognize that sometimes your plans change or you change your mind and decide you don’t like that particular color of DIY wedding invitations you ordered from us. No problem – if you need to return anything we’ll be happy to take it back. See the details below for particulars

Damage: 

If upon receiving your order you find that it is damaged, please contact our Customer Service department immediately, by  sending us an e-mail or by phone at (303) 444 6154. Any damage must be reported within ten (10) days of delivery. No allowances or credits will be given after this period.

Returns: 

At Wedding Bell Invitations we want you to be absolutely satisfied with your purchase! So if any product does not meet your expectations, simply return it and we will issue you with a refund or exchange, provided the following conditions have been met:

  1. The product has not been used. An exchange or refund cannot be given for products that have been used or that have been damaged as a result of customer use or neglect.
  2. The product is returned in its original packaging and this packaging has not been damaged.
  3. You let us know within 30 days of receiving your order. After this 30 day period has elapsed we will accept returns only at our discretion. Any accepted returns will be subject to a 15% restocking fee. Any items for return are to be returned at the shipper's expense (with the exception of damaged items)
  4. You enclose the original sales receipt. Photocopies are fine, but the essential thing is that you send the Invoice number of your order so we can credit it correctly to your account. 

Shipping charges are refundable only if we made an error in the original order. No allowances, refunds, credits, exchanges or other adjustments may be made for items unless you contact us within ten (10) days from receipt of your order. Please note that if you return an item that qualified originally for free shipping, our actual shipping cost will be subtracted from your refund. Otherwise we take a considerable loss on the return.

Once we have received your returned package we will refund your credit card the full amount of the items returned, less the shipping cost, which unfortunately we cannot recover.

We work hard to ensure your complete satisfaction. Unfortunately, from time to time, despite our best efforts and intentions, errors do happen. If we make a mistake in your order we will replace the item or refund your money, without hesitation or argument. Wedding Bell Invitations shall not be liable, in any way, for consequential or inconsequential damages or losses sustained, or aggravated, by any errors, omissions or delays in the manufacture or shipping of your order, except as defined within this statement.